How to Force Good Customer Service
Do you feel like you spend half your time on the phone to customer support departments, with little avail? I do. Whether it be a telco, courier company, or electronic device customer support, a lot of companies are pretty terrible when it comes to fixing problems. How many times have you said “I will report this issue to the ombudsman if you do not sort out this issue”, hoping that it will finally push them to actually fix your problem. Well, over the past two weeks, I have been dealing... Read The Rest →
What Would You Do For Five Dollars?
What would you do for five dollars? Well, from what I can see, a lot of people will do a bit for the cost of a coffee and donut. A couple of days ago, I was listening to the Small Business Big Marketing Podcast. Host Tim Reid spoke about his recent addiction to Fiverr.com. A service where people can submit tasks that they are willing to do for five dollars. It got me thinking about outsourcing, particularly the things I had read in 4 Hour Work Week by Timothy Ferriss.... Read The Rest →
Why You Should Read ‘Delivering Happiness’
I have recently read a number of books around the subject of business, corporate culture, customer service and entrepreneurship. Books like Rework by Jason Fried and The Four Hour Work Week by Timothy Ferriss. These books, in particular, challenge the way in which we work and the amount of time we spend doing it. Although I have found them useful, they do make some outrageous claims. Jason thinks learning from mistakes is rubbish, because apparently we shouldn’t be making mistakes and Timothy thinks its viable for us to all outsource our life... Read The Rest →
