How to Force Good Customer Service

Do you feel like you spend half your time on the phone to customer support departments, with little avail? I do. Whether it be a telco, courier company, or electronic device customer support, a lot of companies are pretty terrible when it comes to fixing problems. How many times have you said “I will report this issue to the ombudsman if you do not sort out this issue”, hoping that it will finally push them to actually fix your problem. Well, over the past two weeks, I have been dealing... Read The Rest →